%0
Generic
%T
The demand-what-you-want strategy to service recovery
achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
%A Korn, Nathalie
%A Björkman, Jesper
%A Ek, Peter
%A Pihlgren, Micael
%A Mazraeh, Hanan
%A Berggren, Benny
%A Sörqvist, Patrik
%@ 2055-6233
%K Service recovery
%K Service failure
%K Compensation
%K Customer satisfaction
%K Demand-what-you-want
%K Anchoring effect
%K Precision effect
%K Aufsatz in Zeitschrift
%D 2023
%U http://slubdd.de/katalog?TN_libero_mab2