%0 Book
%T Customer knowledge management leveraging soft skills to improve customer focus
%A Sain, Soumit
%A Wilde, Silvio
%I Springer
%@ 9783319050584
%K Wissensmanagement
%K Kundenmanagement
%D 2014
%C Springer
%C Cham
%U http://slubdd.de/katalog?TN_libero_mab2
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