%0 Generic
%T Analysis of Self-Efficacy as a Contributor to Customer and Managerial Perceptions in Customer Service Rep Performance
%A Bohn, James
%I The Haworth Press
%@ 1069-2533
%K Marketing
%D 1998
%C The Haworth Press
%U http://slubdd.de/katalog?TN_libero_mab2
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