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  1. Sediawan, Lisan M. N. [Author]; Armanu, Armanu [Author]; Risna Wijayanti [Author]; Hussein, Ananda Sabil [Author]

    The patient experiential quality model scale development and validation

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    2023

    Published in: Univerzita Pardubice: Scientific papers of the University of Pardubice. Series D, Faculty of Economics & Administration ; 31(2023), 1, Artikel-ID 1611, Seite 1-11

  2. Akob, Muhammad [Author]; Yantahin, Munawar [Author]; Ilyas, Gunawan Bata [Author]; Hala, Yusriadi [Author]; Putra, Aditya Halim Perdana Kusuma [Author]

    Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector

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    2021

    Published in: Journal of Asian finance, economics and business ; 8(2021), 1, Seite 419-430

  3. George, Ajimon [Author]; Sahadevan, Jobin [Author]

    What determines behavioural intention in health services? : a four-stage loyalty model

    2024

    Published in: Rajagiri management journal ; 18(2024), 2, Seite 180-197

  4. Wahyuningsih, Eny [Author]; Mariyanti, Tatik [Author]; Hatta, Zulhelmy M. [Author]

    Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspective

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    2023

    Published in: International Journal of Research in Business and Social Science ; 12(2023), 9 vom: Dez., Seite 39-59

  5. Bentum-Micah, Geoffrey [Author] ; Wang, Wenxin [Other]; A. Ameyaw, Moses [Other]; Ma, Zhiqiang [Other]; Bondzie-Micah, Victor [Other]

    The Antecedes of Service Quality and Patients’ Satisfaction Equally Drive PatientsLoyalty in Private Healthcare Delivery : Thinking the Future

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    [S.l.]: SSRN, [2020]

  6. Assila Anis Asnawi [Author]; Awang, Zainudin [Author]; Asyraf Afthanorhan [Author]; Mahadzirah Mohamad [Author]; Fazida Karim [Author]

    The influence of hospital image and service quality on patients' satisfaction and loyalty

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    2019

    Published in: Management science letters ; 9(2019), 6, Seite 911-920

  7. Asyraf Afthanorhan [Author]; Awang, Zainudin [Author]; Fauziah Fauzieh [Author]; Puspa Liza Ghazali [Author]; Norfadzilah Rashid [Author]

    The effect of product quality, medical price and staff skills on patient loyalty via cultural impact in medical tourism

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    2018

    Published in: Management science letters ; 8(2018), 12, Seite 1421-1424

  8. Ilyas, Yaslis [Author]; Junadi, Purnawan [Author]; Ismainar, Hetty [Author]; Zulheri, Dendi [Author]

    A Comparison of the Satisfaction and Loyalty of Private Funded Patients and Insurance Funded Patients at the Hospital In-Patient Care Facility (Case Study in RSUD Indrasari, Rengat, Riau, Indonesia)

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    [S.l.]: SSRN, 2016