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World Bank, Washington, DC, 2012
Published in:Systems Approach for Better Education Results (SABER) student assessment working paper ; no. 4,Systems Approach for Better Education Results (SABER) student assessment working paper ; no. 4
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Washington, DC, 2013
ISO/PC 273 Customer Contact Centres,
ISO/PC 273 Customer contact centres,
ISO/PC 273 Centres de contact avec les clients,
ISO Internationale Organisation für Normung,
ISO International Organization for Standardization,
ISO Organisation Internationale de Normalisation
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Geneve: International Organization for Standardization, 2017
Published in:ISO-Regelwerk- ISO-Normen
ISO/PC 273 Customer Contact Centres,
ISO/PC 273 Customer contact centres,
ISO/PC 273 Centres de contact avec les clients,
ISO Internationale Organisation für Normung,
ISO International Organization for Standardization,
ISO Organisation Internationale de Normalisation