@book
{TN_libero_mab2,
author = {
Bfkm Fingerhut + Seidel Halle (Saale)
Kettlitz, Eberhardt
},
title = {
"Hier Amt, was beliebt?"
Geschichte und Geschichten der Callcenter in Deutschland
},
edition = {
1. Aufl.
}
,
publisher = {Kettlitz},
isbn = {9783000236440},
keywords = {
Callcenter
,
Geschichte
},
year = {2008},
abstract = {Literaturverz. S. 196 - 201},
address = {
[Leipzig]
},
url = {
http://slubdd.de/katalog?TN_libero_mab2
}
}