author = { Mehri, Banafsheh AND Trépanier, Martin AND Goussard, Yves },

title = { A methodology to assess passengers' perceptions of transit services and impact of incidents },

publisher = {Bureau de Montreal, Université de Montreal},

keywords = { Intelligent Transportation Systems (ITSs) , public transit , transportation incidents , text mining , Twitter , transit service performance , Graue Literatur },

year = {January 2023},

booktitle = {CIRRELT ; CIRRELT-2023, 07},

address = { Montréal (Québec) },

url = { http://slubdd.de/katalog?TN_libero_mab2 }