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Korn, Nathalie [Author]; Björkman, Jesper [Author]; Ek, Peter [Author]; Pihlgren, Micael [Author]; Mazraeh, Hanan [Author]; Berggren, Benny [Author]; Sörqvist, Patrik [Author]The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effectsView onlineSchließen
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Published in: Journal of service theory and practice ; 33(2023), 7, Seite 73-93
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Kron, Nathalie; Björkman, Jesper; Ek, Peter; Pihlgren, Micael; Mazraeh, Hanan; Berggren, Benny; Sörqvist, PatrikThe demand-what-you-want strategy to service recovery: achieving high customer satisfaction with low service failure compensation using anchoring and precision effectsView onlineSchließen
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You can manage bookmarks using lists, please log in to your user account for this.Emerald, 2023
Published in: Journal of Service Theory and Practice
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Melander, A.; Olsson, J.; Lindberg, G.; Salzman, A.; Howard, T.; Stang, P.; Lydick, E.; Emslie-Smith, A.; Boyle, D. I. R.; Evans, J. M. M.; Macdonald, T. M.; Bain, J.; Sullivan, F.; Juhl, C.; Pørksen, N.; Sturis, J.; Hollingdal, M.; Pincus, S.; Veldhuis, J.; Dejgaard, A.; Schmitz, O.; Kristensen, J. S.; Frandsen, K. B.; Bayer, Th.; [...]35th Annual Meeting of the European Association for the Study of Diabetes : Brussels, Belgium, 28 September–2 October 1999 : Brussels, Belgium, 28 September–2 October 1999View onlineSchließen
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You can manage bookmarks using lists, please log in to your user account for this.Springer Science and Business Media LLC, 1999
Published in: Diabetologia