Skip to contents Wünderlich, Nancy V. [Author] ; Wangenheim, Florian von [Other] Acceptance of remote services : perception, adoption and continued usage in organizational settings - [1. Aufl.] Books View online Schließen Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiesbaden: Gabler, 2009 Published in: Gabler Research ; Applied marketing science / Angewandte Marketingforschung - Gabler research Ackermann, Sebastian [Editor]; Wünderlich, Nancy V. [Other]; Wangenheim, Florian von [Other] Geschäftsmodelle in virtuellen Spielewelten : eine Broschüre aus dem Forschungsprojekt Second Business - [1. Aufl.] Books View online Schließen Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Norderstedt: Books on Demand, 2009 Scherer, Anne [Author] ; Wünderlich, Nancy [Other]; Wangenheim, Florian V. [Other] Do Self-Services Really Pay Off? Books View online Schließen > Access ... to E-book (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2015] Blut, Markus [Author]; Wünderlich, Nancy V. [Author]; Brock, Christian [Author] Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis Articles View online Schließen > Access ... to article via ScienceDirect (freely accessible) ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: Journal of retailing ; 100(2024), 2 vom: Juni, Seite 293-315 Ackermann, Sebastian [Other]; Wangenheim, Florian von [Other]; Wünderlich, Nancy V. [Other] Second Business - Geschäftsmodelle in virtuellen Spielewelten : Schlussbericht zum Forschungsprojekt ; Laufzeit: 01.10.2007 - 31.03.2009 Books View online Schließen > Access ... to E-book (Volltext ; PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. München: Techn. Univ., Lehrstuhl f. Dienstleistungs- u. Technologiemarketing, 2009 Wünderlich, Nancy V. [Author]; Blut, Markus [Author]; Brock, Christian [Author] Enhancing corporate brands through service robots : the impact of anthropomorphic design metaphors on corporate brand perceptions Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: The journal of product innovation management ; 41(2024), 5, Seite 1022-1046 Blut, Markus [Author]; Wang, Cheng [Author]; Wünderlich, Nancy V. [Author]; Brock, Christian [Author] Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI Articles View online Schließen > Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: Academy of Marketing Science: Journal of the Academy of Marketing Science ; 49(2021), 4 vom: Juli, Seite 632-658 Lüttenberg, Hedda [Author]; Beverungen, Daniel [Author]; Poniatowski, Martin [Author]; Kundisch, Dennis [Author]; Wünderlich, Nancy V. [Author] Drei Strategien zur Etablierung digitaler Plattformen in der Industrie Articles View online Schließen > Links ... to article Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiesbaden: Springer Fachmedien Wiesbaden, 2021 Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lohrenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen, Geschäftsmodelle und Service-Ökosysteme = Methods for designing digital platforms, business models and service ecosystems Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: HMD ; 59(2022), 5 vom: Okt., Seite 1227-1257 Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lorenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen,Geschäftsmodelle und Service-Ökosysteme Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: HMD ; 59(2022), 4 vom: Aug., Seite 1227-1257 Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lohrenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen, Geschäftsmodelle und Service-Ökosysteme ; Methods for designing digital platforms, business models and service ecosystems Articles View online Schließen > Links ... to article via DOI Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Digital Library Thüringen, 2022-08-09 Wünderlich, Nancy V.; Hogreve, Jens Configuring Customer Touchpoints: A Fuzzy-Set Analysis of Service Encounter Satisfaction Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Nomos Verlag, 2019 Published in: Journal of Service Management Research, 3 (2019) 1, Seite 3-11 Wünderlich, Robin; Wünderlich, Nancy V.; Wangenheim, Florian v. A Seasonal Model with Dropout to Improve Forecasts of Purchase Levels Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2022 Published in: Journal of Interactive Marketing, 57 (2022) 2, Seite 212-236 Wünderlich, Nancy V.; Blut, Markus; Brock, Christian Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2024 Published in: Journal of Product Innovation Management (2024) Rötzmeier-Keuper, Julia; Wünderlich, Nancy V Who Am I Here? Care Consumers’ Identity Processes and Family Caregiver Interventions in the Elderscape Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Oxford University Press (OUP), 2024 Published in: Journal of Consumer Research (2024) Schlangenotto, Darius; Kundisch, Dennis; Wünderlich, Nancy V. Is paid search overrated? When bricks-and-mortar-only retailers should not use paid search Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2018 Published in: Electronic Markets, 28 (2018) 4, Seite 407-421 Wünderlich, Nancy V.; Wangenheim, Florian v.; Bitner, Mary Jo High Tech and High Touch : A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services : A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2013 Published in: Journal of Service Research, 16 (2013) 1, Seite 3-20 Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; Brock, Christian Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2021 Published in: Journal of the Academy of Marketing Science, 49 (2021) 4, Seite 632-658 Wünderlich, Nancy V.; Iseke, Anja; Becker-Özcamlica, Hürrem Branded Employee Behaviour as a Double-Edged Sword: How Perceptions of Service Employees Impact Job Seekers' Application Intentions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Nomos Verlag, 2020 Published in: Journal of Service Management Research, 4 (2020) 4, Seite 205-215 Gonçalves, Luisa; Patrício, Lia; Grenha Teixeira, Jorge; Wünderlich, Nancy V. Understanding the customer experience with smart services Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2020 Published in: Journal of Service Management, 31 (2020) 4, Seite 723-744
Wünderlich, Nancy V. [Author] ; Wangenheim, Florian von [Other] Acceptance of remote services : perception, adoption and continued usage in organizational settings - [1. Aufl.] Books View online Schließen Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiesbaden: Gabler, 2009 Published in: Gabler Research ; Applied marketing science / Angewandte Marketingforschung - Gabler research
Ackermann, Sebastian [Editor]; Wünderlich, Nancy V. [Other]; Wangenheim, Florian von [Other] Geschäftsmodelle in virtuellen Spielewelten : eine Broschüre aus dem Forschungsprojekt Second Business - [1. Aufl.] Books View online Schließen Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Norderstedt: Books on Demand, 2009
Scherer, Anne [Author] ; Wünderlich, Nancy [Other]; Wangenheim, Florian V. [Other] Do Self-Services Really Pay Off? Books View online Schließen > Access ... to E-book (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2015]
Blut, Markus [Author]; Wünderlich, Nancy V. [Author]; Brock, Christian [Author] Facilitating retail customers' use of AI-based virtual assistants : a meta-analysis Articles View online Schließen > Access ... to article via ScienceDirect (freely accessible) ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: Journal of retailing ; 100(2024), 2 vom: Juni, Seite 293-315
> Access ... to article via ScienceDirect (freely accessible) ... to article via DOI (freely accessible)
Ackermann, Sebastian [Other]; Wangenheim, Florian von [Other]; Wünderlich, Nancy V. [Other] Second Business - Geschäftsmodelle in virtuellen Spielewelten : Schlussbericht zum Forschungsprojekt ; Laufzeit: 01.10.2007 - 31.03.2009 Books View online Schließen > Access ... to E-book (Volltext ; PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. München: Techn. Univ., Lehrstuhl f. Dienstleistungs- u. Technologiemarketing, 2009
Wünderlich, Nancy V. [Author]; Blut, Markus [Author]; Brock, Christian [Author] Enhancing corporate brands through service robots : the impact of anthropomorphic design metaphors on corporate brand perceptions Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: The journal of product innovation management ; 41(2024), 5, Seite 1022-1046
Blut, Markus [Author]; Wang, Cheng [Author]; Wünderlich, Nancy V. [Author]; Brock, Christian [Author] Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI Articles View online Schließen > Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: Academy of Marketing Science: Journal of the Academy of Marketing Science ; 49(2021), 4 vom: Juli, Seite 632-658
> Access ... to article via DOI (freely accessible) ... to article via Springer (PDF document ; freely accessible)
Lüttenberg, Hedda [Author]; Beverungen, Daniel [Author]; Poniatowski, Martin [Author]; Kundisch, Dennis [Author]; Wünderlich, Nancy V. [Author] Drei Strategien zur Etablierung digitaler Plattformen in der Industrie Articles View online Schließen > Links ... to article Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiesbaden: Springer Fachmedien Wiesbaden, 2021
Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lohrenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen, Geschäftsmodelle und Service-Ökosysteme = Methods for designing digital platforms, business models and service ecosystems Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: HMD ; 59(2022), 5 vom: Okt., Seite 1227-1257
Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lorenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen,Geschäftsmodelle und Service-Ökosysteme Articles View online Schließen > Access ... to article via DOI (freely accessible) Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: HMD ; 59(2022), 4 vom: Aug., Seite 1227-1257
Robra-Bissantz, Susanne [Author]; Lattemann, Christoph [Author]; Laue, Ralf [Author]; Leonhard-Pfleger, Raphaela [Author]; Wagner, Luisa [Author]; Gerundt, Oliver [Author]; Schlimbach, Ricarda [Author]; Baumann, Sabine [Author]; Vorbohle, Christian [Author]; Gottschalk, Sebastian [Author]; Kundisch, Dennis [Author]; Engels, Gregor [Author]; Wünderlich, Nancy V. [Author]; Nissen, Volker [Author]; Lohrenz, Lisa [Author]; Michalke, Simon [Author] Methoden zum Design digitaler Plattformen, Geschäftsmodelle und Service-Ökosysteme ; Methods for designing digital platforms, business models and service ecosystems Articles View online Schließen > Links ... to article via DOI Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Digital Library Thüringen, 2022-08-09
Wünderlich, Nancy V.; Hogreve, Jens Configuring Customer Touchpoints: A Fuzzy-Set Analysis of Service Encounter Satisfaction Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Nomos Verlag, 2019 Published in: Journal of Service Management Research, 3 (2019) 1, Seite 3-11
Wünderlich, Robin; Wünderlich, Nancy V.; Wangenheim, Florian v. A Seasonal Model with Dropout to Improve Forecasts of Purchase Levels Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2022 Published in: Journal of Interactive Marketing, 57 (2022) 2, Seite 212-236
Wünderlich, Nancy V.; Blut, Markus; Brock, Christian Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Wiley, 2024 Published in: Journal of Product Innovation Management (2024)
Rötzmeier-Keuper, Julia; Wünderlich, Nancy V Who Am I Here? Care Consumers’ Identity Processes and Family Caregiver Interventions in the Elderscape Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Oxford University Press (OUP), 2024 Published in: Journal of Consumer Research (2024)
Schlangenotto, Darius; Kundisch, Dennis; Wünderlich, Nancy V. Is paid search overrated? When bricks-and-mortar-only retailers should not use paid search Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2018 Published in: Electronic Markets, 28 (2018) 4, Seite 407-421
Wünderlich, Nancy V.; Wangenheim, Florian v.; Bitner, Mary Jo High Tech and High Touch : A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services : A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2013 Published in: Journal of Service Research, 16 (2013) 1, Seite 3-20
Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; Brock, Christian Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2021 Published in: Journal of the Academy of Marketing Science, 49 (2021) 4, Seite 632-658
Wünderlich, Nancy V.; Iseke, Anja; Becker-Özcamlica, Hürrem Branded Employee Behaviour as a Double-Edged Sword: How Perceptions of Service Employees Impact Job Seekers' Application Intentions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Nomos Verlag, 2020 Published in: Journal of Service Management Research, 4 (2020) 4, Seite 205-215
Gonçalves, Luisa; Patrício, Lia; Grenha Teixeira, Jorge; Wünderlich, Nancy V. Understanding the customer experience with smart services Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2020 Published in: Journal of Service Management, 31 (2020) 4, Seite 723-744
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