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Albrecht, Karl [Author]

Total quality service - das einzige, was zählt

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Düsseldorf; Wien; New York; Moskau: ECON-Verl., 1993
Zeithaml, Valarie A. [Author]; Parasuraman, A. [Author]; Berry, Leonard L. [Author] ; Rastalsky, Hartmut J. H. [Translator]; Rastalsky, Hartmut J. H. [Other]

Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen

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Frankfurt/Main; New York: Campus-Verl., 1992
Thombansen, Ulla [Author]; Possler, Christine [Author]

Service mit Profit : erfolgreiches Management von Servicequalität

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Frankfurt am Main: Dt. Fachverl., c2008

Published in: Erfolg in der Gastronomie
Rapp, Reinhold [Author]

Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung

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Wiesbaden: Dt. Univ.-Verl. [u.a.], 1995 ; Wiesbaden: Gabler, 1995

Published in: Gabler-Edition Wissenschaft
Kandampully, Jay [Editor]; Mok, Connie [Other]; Sparks, Beverley [Other]

Service quality management in hospitality, tourism, and leisure

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New York, NY [u.a.]: Haworth Hospitality Press, 2001
Laws, Eric [Author]

Tourism marketing : service and quality management perspectives

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Cheltenham: Thornes, 1991
Beck, Johann [Author]; Beck, Norbert [Author]

Service ist sexy! : so machen Sie die Leistungen Ihres Unternehmens noch attraktiver - [2., erw. Aufl.]

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Wiesbaden: Gabler, 2012
Reutemann, Bernd [Author]

Service-Kamasutra : mit Leidenschaft Unternehmen und Kunden dienen, ohne Diener zu sein - [1. Aufl.]

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Freiburg; Berlin; München: Haufe, 2011
Beck, Johann [Author]; Beck, Norbert [Author]

Service ist sexy : so machen Sie die Leistungen Ihres Unternehmens noch attraktiver - [1. Aufl.]

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Wiesbaden: Gabler, 2008
Oodan, Antony P. [Author] ; Ward, K. E. [Other]; Mullee, A. W. [Other]

Quality of service in telecommunications

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London: Institution of Electrical Engineers, 1997

Published in: Institution of Electrical Engineers: IEE telecommunications series ; 3900
Bruhn, Manfred [Editor]; Stauss, Bernd [Editor]

Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement - [1. Aufl.]

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Wiesbaden: Gabler, 2010

Published in: Wissenschaft & Praxis- Forum Dienstleistungsmanagement
Meer, Jan de [Editor] ; International Federation for Information Processing, International Workshop on Quality of Service 4 1996 Paris

Quality of service - description modelling and management : proceedings of the 4. International IFIP Workshop on Quality of Service, Paris, March 6 - 8, 1996

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Sankt Augustin: GMD-Forschungszentrum Informationstechnik, 1996

Published in: GMD-Forschungszentrum Informationstechnik: GMD-Studien ; 282
Kobel, Sarah [Author]

Humorvolle Kommunikation bei Serviceversagen : Eine empirische Analyse der Wirkung von Humor auf Konsumenten infolge aufgetretener Service-Fehler - [1st ed. 2020.]

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... to E-book via DOI

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Wiesbaden: Springer Fachmedien Wiesbaden, 2020. ; Wiesbaden: Imprint: Springer Gabler, 2020.

Published in: Forschungsgruppe Konsum und Verhalten- Springer eBook Collection
Alt, Elisabeth [Author]; Gelbrich, Katja [Author]

Beschwerdebehandlung und Nachbeschwerdeverhalten im interkulturellen Kontext

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... to E-book via Digital Library of Thuringia (Volltext ; ilmedia/DBT ; freely accessible)

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Ilmenau: Verl. proWiWi, 2009 ; Ilmenau: Univ.-Bibliothek, 2009 ; 2011

Published in: Ilmenauer Schriften zur Betriebswirtschaftslehre ; 2009,01

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