Media type: E-Article Title: Consumers' complaints : causal attribution and moral emotions in service failures Parallel title: Reclamações de consumidores : atribuição causal e emoções morais em falhas de serviço Contributor: Neves, Lude Marieta Gonçalves dos Santos [Author]; Iglesias, Fabio [Author] Published: 2022 Published in: Consumer behavior review ; 6(2022), 1 vom: Jan./Dez., Artikel-ID e-251446, Seite 1-12 Language: English DOI: 10.51359/2526-7884.2022.251446 Identifier: Keywords: Consumer behavior ; Educational services. ; Service failures ; Aufsatz in Zeitschrift Origination: Footnote: Zusammenfassung in portugiesischer Sprache Access State: Open Access