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Minkus, André [Author]

Informationsversorgung in Dienstleistungsorganisationen : Ziele, Werkzeuge und effiziente Ressourcennutzung - [1. Aufl.]

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Wiesbaden: Gabler, 2011

Published in: Gabler Research
Hübner, Sabine [Author]; Rath, Carsten K. [Author]

Das beste Anderssein ist Bessersein : die Geheimnisse echter Service-Excellence - [1. Aufl.]

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München: Redline-Verl, 2014
Streich, Deryk [Editor] ; Deutschland Bundesministerium für Bildung, Wissenschaft und Forschung, Deutschland Bundesministerium für Bildung und Forschung, Dienstleistungstagung 6 2006 Berlin, Dienstleistungstagung 6 2006 Berlin

Moderne Dienstleistungen : Impulse für Innovation, Wachstum und Beschäftigung ; Beiträge der 6. Dienstleistungstagung des BMBF - [1. Aufl.]

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Frankfurt/Main [u.a.]: Campus-Verl., 2006
Gössinger, Ralf [Author]

Dienstleistungen als Problemlösungen : eine produktionstheoretische Analyse auf der Grundlage von Eigenschaften - [1. Aufl.]

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Wiesbaden: Dt. Univ.-Verlag, 2005

Published in: Gabler Edition Wissenschaft ; Information - Organisation - Produktion
Lasshof, Britta [Author]

Produktivität von Dienstleistungen : Mitwirkung und der Einfluss des Kunden - [1. Aufl.]

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Wiesbaden: Dt. Univ.-Verl., 2006

Published in: Gabler Edition Wissenschaft ; Focus Dienstleistungsmarketing
Malicha, Regina [Author]

Nachfragerevidenz im Dienstleistungsbereich : Konzeptualisierung und Operationalisierung - [1. Aufl.]

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Wiesbaden: Dt. Univ.-Verl., 2005

Published in: Gabler Edition Wissenschaft ; Focus Dienstleistungsmarketing
Gustafsson, Anders [Author]; Johnson, Michael D. [Author] ; University of Michigan Business School

Competing in a service economy : how to create a competitive advantage through service development and innovation - [1. ed.]

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San Francisco, Calif.: Jossey-Bass, c2003

Published in: University of Michigan Business School management series
Buriánek, Ferdinand [Author]

Vertragsgestaltung bei hybriden Leistungsangeboten : eine ökonomische Betrachtung - [1. Aufl.]

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Wiesbaden: Gabler, 2009

Published in: Gabler Research ; Markt- und Unternehmensentwicklung- Gabler Research
Opitz, Marc [Author]

Organisation integrierter Dienstleistungsinnovationssysteme : ein rollenbasiertes Rahmenkonzept - [1. Aufl.]

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Wiesbaden: Gabler, 2009

Published in: Gabler Edition Wissenschaft
Seeger, Kerstin [Editor]

Management von Industriedienstleistern : Herausforderungen, Konzepte, Beispiele - [1. Aufl.]

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Wiesbaden: Gabler, 2010
Nini, Markus [Author]

Systemisches Dienstleistungsmanagement : ein Ansatz für die hybride Wertschöpfung am Beispiel der Investitionsgüterindustrie - [1. Aufl.]

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Wiesbaden: Gabler, 2011

Published in: Gabler Research
Holtbrügge, Dirk [Editor]

Management internationaler Dienstleistungen mit 3K : Konfiguration - Koordination - Kundenintegration - [1. Aufl.]

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Wiesbaden: Gabler, 2009

Published in: Gabler Edition Wissenschaft
Appel, Wolfgang [Other]; Felisiak, Werner [Other]

HR-Servicemanagement : Produktion von HR-Dienstleistungen

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München: Oldenbourg, 2012
Wurm, Christiane [Author]

Professionelles Event- und Veranstaltungsmanagement : so wird Ihre Veranstaltung ein Erfolg - [2. Aufl.]

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Renningen: expert-Verl., 2006
Spath, Dieter [Editor]

Advances in services innovations

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Berlin; Heidelberg [u.a.]: Springer, c 2007
Beckenbauer, Bernold [Author]

Internationales Management industrieller Dienstleistungen

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2006
Desouza, Kevin C. [Author]

Managing knowledge security : strategies for protecting your company's intellectual assets

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Philadelphia: Kogan Page Ltd, 2007
Pößl, Angelika Carmen [Author]

Offene Innovationsprojekte in professionellen Dienstleistungsunternehmen : eine Studie in Architekturbüros und Pfelgeheimen

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2014
Ferguson, Cliff [Author]; Walker, Kevin [Author]; Denvir, Paul [Author]

Managing key clients : securing the future of the professional services firm

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London [u.a.]: Continuum, 2000
Ragsdale, John [Author]

Lessons Unlearned : 25 years in customer service

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[San Diego, CA]: [Point B, Inc], 2012

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