Quality: From Customer Needs to Customer Satisfaction, (second edition), Bo Bergman and Bengt Klefsjo, Studentlitteratur, Lund, Sweden (www.studentlitteratur.se), 2003, 606 pages, SEK 100 and Six Sigma: The Pragmatic Approach, (second edition), Kjell Magnusson, Dag Kroslid and Bo Bergman, Studentlitteratur, Lund, Sweden (www.studentlitteratur.se), 2003, 478 pages, SEK 100