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  1. Töpfer, Armin [Author]; Adams, Roland [Author]; Creusen, Utho [Author]; Gerlach, Claudia [Author]; Hommerich, Brigitte [Author]; Humbert, Gustav [Author]; Kleinfeld, Klaus [Author]; Mann, Andreas [Author]; Mertins, Kai [Author]; Metzger, Roland [Author]; Pflitsch, Michael [Author]; Schreier, Bernhard [Author]; Siebert, Gunnar [Author]; Späth, Lothar [Author]; Strothmann, Helmuth [Author]; Visser, Volker [Author] ; Töpfer, Armin [Editor]

    Benchmarking : der Weg zu Best Practice

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    Berlin; Heidelberg; New York: Springer, 1997