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  1. Diefendorf, Jeffry M. [Editor]; Frohn, Axel [Editor]; Rupieper, Hermann-Josef [Editor] ; Deutsches Historisches Institut Washington DC

    American policy and the reconstruction of West Germany, 1945-1955

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    Cambridge [u.a.]: German Historical Institute [u.a.], 1993 ; Cambridge [u.a.]: Cambridge Univ. Press, 1993

    Published in: Publications of the German Historical Institute, Washington, D.C.

  2. Schauberger, Markus [Author]; Weimar, Daniel [Author]

    Point of sale and contract termination decisions

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    Duisburg: Universität Duisburg-Essen, Fakultät für Betriebswirtschaftslehre, Mercator School of Management, Lehrstuhl für Allgemeine BWL, August 2016

    Published in: Universität Duisburg-Essen: Diskussionsbeiträge der Mercator School of Management der Universität Duisburg-Essen, Campus Duisburg ; 405

  3. In den Fahrplänen vorzusehende Fahrzeitzuschläge, um die pünktliche Betriebsabwicklung zu gewährleisten - Fahrzeitzuschläge : Übersetzung = Marges de régularité à prévoir dans les horaires, dans le but de garantir la ponctualité du service -Marges de régularité = Timetable recovery margins to guarantee timekeeping - Recovery margins - [4. Ausg., Dezember 2000]

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    Paris: UIC, 2000

    Published in: International Union of Railways: UIC-Kodex ; 451-1,VE

  4. Mayers, Lewis [Editor]

    A handbook of NRA : laws, regulations, codes : a compilation of all statutes, executive orders, regulations, official interpretations, decisions, approved codes, approved modifications of blanket code and official statements relative to the national industrial recovery act and administration, together with editorial introductions and footnotes; with supplement service

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    Washington [u.a.]: Federal Codes, 1933

  5. Meyer, Harald [Author]; Kuropka, Dominik [Author]; Tröger, Peter [Author] ; Harald Meyer and Dominik Kuropka and Peter Tröger [Contributor]

    ASG - Techniques of Adaptivity

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    Schloss Dagstuhl – Leibniz-Zentrum für Informatik, 2007

  6. Al-Ababneh, Mukhles M. [Author]; Masadeh, Mousa A. [Author]; Al-Sabi, Samer M. [Author]; Al-Badarneh, Mohammad B. [Author]

    Achieving service recovery through service innovation : the critical role of employee empowerment

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    2021

    Published in: Enlightening tourism ; 11(2021), 1 vom: Jan./Juni, Seite 40-88

  7. Rasoulian, Shahin [Author]; Grégoire, Yany [Author]; Legoux, Renaud [Author]; Sénécal, Sylvain [Author]

    The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements

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    2023

    Published in: Journal of service research ; 26(2023), 1 vom: Feb., Seite 44-63

  8. Kayambazinthu Msosa, Steven [Author]

    Integrating technology and digital connectivity in service recovery strategis to achieve recovery satisfaction during the COVID-19 pandemic : a hybrid approach

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    2021

    Published in: Baltic Journal of Economic Studies ; 7(2021), 5, Seite 1-10

  9. Van Dat Tran [Author]

    Service failure recovery on customer recovery satisfaction and attitude loyalty for airline industry : the moderating effect of brand authenticity

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    2024

    Published in: Cogent business & management ; 11(2024), 1, Artikel-ID 2296145, Seite 1-15

  10. Muhammad Asghar Ali [Author]; Ding Hooi Ting [Author]; Ahmad-ur-Rehman, Muhammad [Author]; Abbasi, Amir Zaib [Author]; Hussain, Zahid [Author]

    Perceived service recovery justice and customer re-patronage intentions : sequential mediation

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    2021

    Published in: Cogent business & management ; 8(2021), 1, Artikel-ID 1938352, Seite 1-21