Skip to contents Jerger, Christina [Author] ; Hogreve, Jens [Degree supervisor]; Wirtz, Jochen [Degree supervisor] Emotions in service recovery encounters [cumulative dissertation] Books View online Schließen > Access ... to E-book via Resolving system ... to E-book via German National Library Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Eichstätt-Ingolstadt: Katholische Universität Eichstätt-Ingolstadt, 2017 Jerger, Christina; Wirtz, Jochen Service Employee Responses to Angry Customer Complaints : The Roles of Customer Status and Service Climate : The Roles of Customer Status and Service Climate Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2017 Published in: Journal of Service Research, 20 (2017) 4, Seite 362-378 Wirtz, Jochen; Jerger, Christina Managing service employees: literature review, expert opinions, and research directions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2016 Published in: The Service Industries Journal, 36 (2016) 15-16, Seite 757-788 Brunner, StefanM.; Knoppke, Birgit; Zuber-Jerger, Ina; Hackl, Christina; Dobsch, Philipp; Weigand, Kilian; Melter, Michael; Schlitt, Hans-Jürgen; Müller-Schilling, Martina; Kandulski, Arne Intraoperative Cholangioskopie mit dem SpyGlass DS II und SpyGlass Dicover: Technische Machbarkeit und Bedeutung für das chirurgische und klinische Management bei komplexen hepatobiliären Eingriffen Conference Proceedings View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Georg Thieme Verlag, 2022 Published in: Zeitschrift für Gastroenterologie (2022)
Jerger, Christina [Author] ; Hogreve, Jens [Degree supervisor]; Wirtz, Jochen [Degree supervisor] Emotions in service recovery encounters [cumulative dissertation] Books View online Schließen > Access ... to E-book via Resolving system ... to E-book via German National Library Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Eichstätt-Ingolstadt: Katholische Universität Eichstätt-Ingolstadt, 2017
Jerger, Christina; Wirtz, Jochen Service Employee Responses to Angry Customer Complaints : The Roles of Customer Status and Service Climate : The Roles of Customer Status and Service Climate Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2017 Published in: Journal of Service Research, 20 (2017) 4, Seite 362-378
Wirtz, Jochen; Jerger, Christina Managing service employees: literature review, expert opinions, and research directions Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2016 Published in: The Service Industries Journal, 36 (2016) 15-16, Seite 757-788
Brunner, StefanM.; Knoppke, Birgit; Zuber-Jerger, Ina; Hackl, Christina; Dobsch, Philipp; Weigand, Kilian; Melter, Michael; Schlitt, Hans-Jürgen; Müller-Schilling, Martina; Kandulski, Arne Intraoperative Cholangioskopie mit dem SpyGlass DS II und SpyGlass Dicover: Technische Machbarkeit und Bedeutung für das chirurgische und klinische Management bei komplexen hepatobiliären Eingriffen Conference Proceedings View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Georg Thieme Verlag, 2022 Published in: Zeitschrift für Gastroenterologie (2022)
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