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  1. Hawkridge, David G. [Author]; Newton, Wendy [Author]; Hall, Carole [Author]

    Computers in company training

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    London [u.a.]: Croom Helm, 1988

  2. ISO/PC 273 Customer Contact Centres, ISO/PC 273 Customer contact centres, ISO/PC 273 Centres de contact avec les clients, ISO Internationale Organisation für Normung, ISO International Organization for Standardization, ISO Organisation Internationale de Normalisation

    ISO 18295-1 : Customer contact centres - Part 1: Requirements for customer contact centres - [2017-07-00]

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    Geneve: International Organization for Standardization, 2017

    Published in: ISO-Regelwerk- ISO-Normen

  3. ISO/PC 273 Customer Contact Centres, ISO/PC 273 Customer contact centres, ISO/PC 273 Centres de contact avec les clients, ISO Internationale Organisation für Normung, ISO International Organization for Standardization, ISO Organisation Internationale de Normalisation

    ISO 18295-2 : Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres - [2017-07-00]

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    Geneve: International Organization for Standardization, 2017

    Published in: ISO-Regelwerk- ISO-Normen

  4. VDI/VDE-Gesellschaft Mess- und Automatisierungstechnik, VDI/VDE Society Measurement and Automation, VDI Verein Deutscher Ingenieure e.V., VDI - The Association of German Engineers

    VDI/VDE 3695 Blatt 5 : Engineering von Anlagen - Evaluieren und Optimieren des Engineerings - Themenfeld "Aufbauorganisation" - [2021-09-00]

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    Düsseldorf: VDI-Verlag, 2021

    Published in: VDI-Richtlinien