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Blume, Eugen [Author]; Koberling, Bernd [Artist]; Kimura, Kanta [Artist]; Kabitzke, Stefanie [Artist]; Kannenberg, Daniel [Artist]; Fobbe, Fabian [Artist]; Hirsig, Stefan [Artist]; Bechthold, Matias [Artist]; Meiran, Marco [Artist]; Saks, Adam [Artist]; Stauss, Peter [Artist]; Steingrimur, Kristjan [Artist] ; Tannert, Christoph [Writer of preface]; Asthoff, Jens [Writer of supplementary textual content] Künstlerhaus Bethanien, Künstlerhaus Bethanien

Vitales Echo

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Berlin: Künstlerhaus Bethanien, [2016]
Stauss, Bernd [Author]

Psychology of Gift-Giving - [1st ed. 2023.]

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Berlin, Heidelberg: Springer Berlin Heidelberg, 2023. ; Berlin, Heidelberg: Imprint: Springer, 2023.
Stauss, Bernd [Author]

Das perfekte Geschenk : zur Psychologie des Schenkens

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Berlin: Springer, 2021
Stauss, Bernd [Author]

Customer Storytelling: Kunden erzählen Geschichten – das Marketing misst Zahlen

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St.Gallen: Thexis Verlag, 2016
Stauss, Bernd [Author]; Seidel, Wolfgang [Author] ; Carl Hanser Verlag

Beschwerdemanagement : unzufriedene Kunden als profitable Zielgruppe - [6., aktualisierte Auflage]

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München: Carl Hanser Verlag GmbH & Co. KG, [2023]

Published in: Hanser eLibrary
Stauss, Bernd [Author]; Seidel, Wolfgang [Author]

Beschwerdemanagement : [unzufriedene Kunden als profitable Zielgruppe] - [5., vollst. überarb. Auflage]

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München: Hanser Verl., 2014

Published in: Hanser eLibrary
Zimmermann, Jens [Author] ; Stauss, Bernd h.c [Degree supervisor]

Status und Kundenbindung

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Eichstätt-Ingolstadt: Universitätsbibliothek der Katholischen Universität Eichstätt-Ingolstadt, 2013
Stauss, Bernd

Retrospective: “culture shocks” in inter-cultural service encounters?

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Emerald, 2016

Published in: Journal of Services Marketing, 30 (2016) 4, Seite 377-383
Stauss, Bernd

Guest editorial

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Emerald, 2010

Published in: Journal of Service Management, 21 (2010) 4
Stauss, Bernd

A Pyrrhic victory : The implications of an unlimited broadening of the concept of services : The implications of an unlimited broadening of the concept of services

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Emerald, 2005

Published in: Managing Service Quality: An International Journal, 15 (2005) 3, Seite 219-229
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2004

Published in: Marketing ZFP, 26 (2004) 1, Seite 3-6
Stauss, Bernd

The dimensions of complaint satisfaction: process and outcome complaint satisfaction versus cold fact and warm act complaint satisfaction

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Emerald, 2002

Published in: Managing Service Quality: An International Journal, 12 (2002) 3, Seite 173-183
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2001

Published in: Marketing ZFP, 23 (2001) 1, Seite 3-4
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2001

Published in: Marketing ZFP, 23 (2001) 3, Seite 155-158
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2002

Published in: Marketing ZFP, 24 (2002) 1, Seite 3-6
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2002

Published in: Marketing ZFP, 24 (2002) 2, Seite 91-94
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2002

Published in: Marketing ZFP, 24 (2002) 3, Seite 159-162
Stauss, Bernd

Editorial

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Verlag C.H.Beck oHG, 2002

Published in: Marketing ZFP, 24 (2002) 4, Seite 235-238
Stauss, Bernd

Kundenzufriedenheit

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Verlag C.H.Beck oHG, 1999

Published in: Marketing ZFP, 21 (1999) 1, Seite 5-24
Stauss, Bernd

Rückgewinnungsmanagement (Regain Management)

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Verlag C.H.Beck oHG, 2000

Published in: WiSt - Wirtschaftswissenschaftliches Studium, 29 (2000) 10, Seite 579-582

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