Media type: E-Article Title: Guest editorial Contributor: Stauss, Bernd Published: Emerald, 2010 Published in: Journal of Service Management, 21 (2010) 4 Language: English DOI: 10.1108/josm.2010.08521daa.001 ISSN: 1757-5818 Keywords: Strategy and Management ; Tourism, Leisure and Hospitality Management ; Business, Management and Accounting (miscellaneous) Origination: Footnote: