Skip to contents Hair, Mario [Author] Superqual Books View online Schließen > Access Open Access Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Bostan, Ionel [Author]; Bostan, Patricia [Author] Book Review: Ruxandra Boghian: Managementul calității în sistemul sanitar Articles View online Schließen > Access Open Access Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Vasanthi, Magheswari Gopal [Author]; Soundrarajan, Vasanthi [Author]; Nawaz, Nishad [Author]; Gajendran, Vijayakumar [Author]; Parayitam, Satyanarayana [Author] Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Abingdon: Taylor & Francis, 2023 Madhushani, W.A.I [Author]; Rajapaksha, R.L.P.W [Author]; Dilshani, U.P [Author]; Abeyrathne, G.R.H.S [Author]; Weligodapola, M. [Author]; Dunuwila, D.V.R [Author] The Relationship between Service Quality and Customer Satisfaction in Sri Lankan Banks Books View online Schließen > Access Full access (via DOI) https://ssrn.com/abstract=4453720 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2023] Shermin, Nishat [Author]; Rahaman, Nafiz [Author] Assessment of sanitation service gap in urban slums for tackling COVID-19 Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Amsterdam: Elsevier, 2021 Kumar, Ashutosh [Author] Measuring Service Quality in Indian Public Transport System : A Comprehensive Review Books View online Schließen > Access https://ssrn.com/abstract=2606877 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2020] Belwal, Rakesh [Author]; Amireh, Mohannad [Author] Service quality and attitudinal loyalty: Consumers' perception of two major telecommunication companies in Oman Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Amsterdam: Elsevier, 2018 Prodan, Silvana [Author]; Dabija, Dan Cristian [Author] Adapting the digital servuction model to central banks : case study, European Central Bank Articles View online Schließen > Access https://www.mdpi.com/2076-3387/13/10/217/pdf?version=1696413453 Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Administrative Sciences ; 13(2023), 10 vom: Okt., Artikel-ID 217, Seite 1-21 Gencer, Yasin Galip [Author]; Akkucuk, Ulas [Author] Measuring Quality in Automobile Aftersales: AutoSERVQUAL Scale Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Bucharest: The Bucharest University of Economic Studies, 2017 De Jager, Johan W. [Author]; Ayikwa, Lutete C. [Author]; Steenkamp, Pieter [Author] Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa Articles View online Schließen > Access https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3033/2212/11971 https://www.doi.org/10.20525/ijrbs.v13i1.3033 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: International Journal of Research in Business and Social Science ; 13(2024), 1 vom: Jan., Seite 410-415 Vasanthi, Magheswari Gopal [Author]; Soundrarajan, Vasanthi [Author]; Nawaz, Nishad [Author]; Gajendran, Vijayakumar [Author]; Parayitam, Satyanarayana [Author] Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator : evidence from Indian Railways Articles View online Schließen > Access Full access (via DOI) https://www.tandfonline.com/doi/pdf/10.1080/23311975.2023.2183568 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Cogent business & management ; 10(2023), 1, Artikel-ID 2183568, Seite 1-21 Acikdilli, Gaye [Author]; Soylu, Abdullah Bugra [Author] Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey Articles View online Schließen > Access Full access (via DOI) https://apcz.umk.pl/CJFA/article/download/48223/38371/138194 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Copernican Journal of Finance & Accounting ; 12(2023), 2, Seite 9-26 Stević, Željko [Author]; Nunić, Danjana [Author]; Badi, Ibrahim [Author]; Karabašević, Darjan [Author] Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model Articles View online Schließen > Access https://ipe.ro/rjef/rjef1_2022/rjef1_2022p139-159.pdf Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: Romanian journal of economic forecasting ; 25(2022), 1, Seite 139-159 Brucal, Sandra [Author]; Corpuz, Cris [Author]; Abeysekera, Indra [Author]; David, Raul [Author] Role of service quality, price, and firm image on customer satisfaction in Philippine accounting firms Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2022 Shetty, Dasharathraj K [Author]; Perule, Nikhil [Author]; Potti, Srinivasa Rao [Author]; Jain, Maulik [Author]; Malarout, Namesh [Author]; Devesh, Sonal [Author]; Vaz, Sonia F [Author]; Singla, Babita [Author]; Naik, Nithesh [Author] A study of service quality in Indian public sector banks using modified SERVQUAL model Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Abingdon: Taylor & Francis, 2022 Shermin, Nishat [Author]; Rahaman, Nafiz [Author] Assessment of sanitation service gap in urban slums for tackling COVID-19 Articles View online Schließen > Access https://www.sciencedirect.com/science/article/pii/S2226585621000649/pdfft?md5=e25ee2edfd5aec60cc7f9bdb5a4e994e&pid=1-s2.0-S2226585621000649-main.pdf Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: Journal of urban management ; 10(2021), 3 vom: Sept., Seite 230-241 Manyaga, Fawz [Author]; Hacıoğlu, Ümit [Author] Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda Articles View online Schließen > Access Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: International Journal of Research in Business and Social Science ; 10(2021), 6 vom: Sept., Seite 19-33 Sumi, Razia Sultana [Author]; Kabir, Golam [Author] Satisfaction of e-learners with electronic learning service quality using the SERVQUAL model Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2021 Kuswanto, Adi [Author]; Sundari, Sundari [Author]; Harmadi, Ashur [Author]; Hariyanti, Dwi Asih [Author] The determinants of customer loyalty in the Indonesian ride-sharing services: Offline vs online Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Bingley: Emerald, 2020 Ur Rashid, Md. Harun [Author]; Nurunnabi, Mohammad [Author]; Mahfuzur Rahman [Author]; Masud, Md. Abdul Kaium [Author] Exploring the relationship between customer loyalty and financial performance of banks: Customer open innovation perspective Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2020
Hair, Mario [Author] Superqual Books View online Schließen > Access Open Access Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this.
Bostan, Ionel [Author]; Bostan, Patricia [Author] Book Review: Ruxandra Boghian: Managementul calității în sistemul sanitar Articles View online Schließen > Access Open Access Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023
Vasanthi, Magheswari Gopal [Author]; Soundrarajan, Vasanthi [Author]; Nawaz, Nishad [Author]; Gajendran, Vijayakumar [Author]; Parayitam, Satyanarayana [Author] Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator: Evidence from Indian Railways Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Abingdon: Taylor & Francis, 2023
Madhushani, W.A.I [Author]; Rajapaksha, R.L.P.W [Author]; Dilshani, U.P [Author]; Abeyrathne, G.R.H.S [Author]; Weligodapola, M. [Author]; Dunuwila, D.V.R [Author] The Relationship between Service Quality and Customer Satisfaction in Sri Lankan Banks Books View online Schließen > Access Full access (via DOI) https://ssrn.com/abstract=4453720 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2023]
Shermin, Nishat [Author]; Rahaman, Nafiz [Author] Assessment of sanitation service gap in urban slums for tackling COVID-19 Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Amsterdam: Elsevier, 2021
Kumar, Ashutosh [Author] Measuring Service Quality in Indian Public Transport System : A Comprehensive Review Books View online Schließen > Access https://ssrn.com/abstract=2606877 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [S.l.]: SSRN, [2020]
Belwal, Rakesh [Author]; Amireh, Mohannad [Author] Service quality and attitudinal loyalty: Consumers' perception of two major telecommunication companies in Oman Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Amsterdam: Elsevier, 2018
Prodan, Silvana [Author]; Dabija, Dan Cristian [Author] Adapting the digital servuction model to central banks : case study, European Central Bank Articles View online Schließen > Access https://www.mdpi.com/2076-3387/13/10/217/pdf?version=1696413453 Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Administrative Sciences ; 13(2023), 10 vom: Okt., Artikel-ID 217, Seite 1-21
> Access https://www.mdpi.com/2076-3387/13/10/217/pdf?version=1696413453 Full access (via DOI) Show more show less
Gencer, Yasin Galip [Author]; Akkucuk, Ulas [Author] Measuring Quality in Automobile Aftersales: AutoSERVQUAL Scale Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Bucharest: The Bucharest University of Economic Studies, 2017
De Jager, Johan W. [Author]; Ayikwa, Lutete C. [Author]; Steenkamp, Pieter [Author] Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa Articles View online Schließen > Access https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3033/2212/11971 https://www.doi.org/10.20525/ijrbs.v13i1.3033 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2024 Published in: International Journal of Research in Business and Social Science ; 13(2024), 1 vom: Jan., Seite 410-415
> Access https://www.ssbfnet.com/ojs/index.php/ijrbs/article/download/3033/2212/11971 https://www.doi.org/10.20525/ijrbs.v13i1.3033 Show more show less
Vasanthi, Magheswari Gopal [Author]; Soundrarajan, Vasanthi [Author]; Nawaz, Nishad [Author]; Gajendran, Vijayakumar [Author]; Parayitam, Satyanarayana [Author] Passenger satisfaction with cleanliness and other service quality dimensions and gender as a moderator : evidence from Indian Railways Articles View online Schließen > Access Full access (via DOI) https://www.tandfonline.com/doi/pdf/10.1080/23311975.2023.2183568 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Cogent business & management ; 10(2023), 1, Artikel-ID 2183568, Seite 1-21
> Access Full access (via DOI) https://www.tandfonline.com/doi/pdf/10.1080/23311975.2023.2183568 Show more show less
Acikdilli, Gaye [Author]; Soylu, Abdullah Bugra [Author] Service trust, loyalty, and satisfaction : do clients prefer insurance firms or agencies?, evidence from Turkey Articles View online Schließen > Access Full access (via DOI) https://apcz.umk.pl/CJFA/article/download/48223/38371/138194 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2023 Published in: Copernican Journal of Finance & Accounting ; 12(2023), 2, Seite 9-26
> Access Full access (via DOI) https://apcz.umk.pl/CJFA/article/download/48223/38371/138194 Show more show less
Stević, Željko [Author]; Nunić, Danjana [Author]; Badi, Ibrahim [Author]; Karabašević, Darjan [Author] Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model Articles View online Schließen > Access https://ipe.ro/rjef/rjef1_2022/rjef1_2022p139-159.pdf Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2022 Published in: Romanian journal of economic forecasting ; 25(2022), 1, Seite 139-159
Brucal, Sandra [Author]; Corpuz, Cris [Author]; Abeysekera, Indra [Author]; David, Raul [Author] Role of service quality, price, and firm image on customer satisfaction in Philippine accounting firms Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2022
Shetty, Dasharathraj K [Author]; Perule, Nikhil [Author]; Potti, Srinivasa Rao [Author]; Jain, Maulik [Author]; Malarout, Namesh [Author]; Devesh, Sonal [Author]; Vaz, Sonia F [Author]; Singla, Babita [Author]; Naik, Nithesh [Author] A study of service quality in Indian public sector banks using modified SERVQUAL model Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Abingdon: Taylor & Francis, 2022
Shermin, Nishat [Author]; Rahaman, Nafiz [Author] Assessment of sanitation service gap in urban slums for tackling COVID-19 Articles View online Schließen > Access https://www.sciencedirect.com/science/article/pii/S2226585621000649/pdfft?md5=e25ee2edfd5aec60cc7f9bdb5a4e994e&pid=1-s2.0-S2226585621000649-main.pdf Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: Journal of urban management ; 10(2021), 3 vom: Sept., Seite 230-241
> Access https://www.sciencedirect.com/science/article/pii/S2226585621000649/pdfft?md5=e25ee2edfd5aec60cc7f9bdb5a4e994e&pid=1-s2.0-S2226585621000649-main.pdf Full access (via DOI) Show more show less
Manyaga, Fawz [Author]; Hacıoğlu, Ümit [Author] Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda Articles View online Schließen > Access Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2021 Published in: International Journal of Research in Business and Social Science ; 10(2021), 6 vom: Sept., Seite 19-33
Sumi, Razia Sultana [Author]; Kabir, Golam [Author] Satisfaction of e-learners with electronic learning service quality using the SERVQUAL model Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2021
Kuswanto, Adi [Author]; Sundari, Sundari [Author]; Harmadi, Ashur [Author]; Hariyanti, Dwi Asih [Author] The determinants of customer loyalty in the Indonesian ride-sharing services: Offline vs online Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Bingley: Emerald, 2020
Ur Rashid, Md. Harun [Author]; Nurunnabi, Mohammad [Author]; Mahfuzur Rahman [Author]; Masud, Md. Abdul Kaium [Author] Exploring the relationship between customer loyalty and financial performance of banks: Customer open innovation perspective Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Basel: MDPI, 2020
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(CrossRef) (2) Wert ausschließen Universidad Internacional de La Rioja (CrossRef) (2) Wert ausschließen Universidad Libre (CrossRef) (2) Wert ausschließen Universidad Nacional Autonoma de Mexico (CrossRef) (2) Wert ausschließen Universidad Nacional Mayor de San Marcos, Vicerectorado de Investigacion (CrossRef) (2) Wert ausschließen Universidad de Sonora (CrossRef) (2) Wert ausschließen Universidade Federal de Pernambuco (CrossRef) (2) Wert ausschließen Show more show less