Published in: Blackwell business

Published in: Benchmarking for Quality Management & Technology

Published in: The TQM Magazine

Published in: International Journal of Retail & Distribution Management

Published in: Advances in Public Interest Accounting

Published in: Measuring Business Excellence

Published in: Quality Management Journal

Published in: Managing Service Quality: An International Journal

Published in: Management Decision

Published in: Management Research News

Published in: International Journal of Quality & Reliability Management

Published in: European Journal of Innovation Management

Published in: Managing Service Quality: An International Journal

Published in: Quality Management Journal

Published in: The TQM Magazine

Published in: The International Journal of Human Resource Management

Published in: Marine Micropaleontology

Published in: Training for Quality

Published in: Journal of Medicinal Chemistry