Description:
<jats:p>Describes a framework which can be used by retail organizations in
planning the introduction of a process of continuous quality
improvement. The framework consists of four sections – organizing,
systems and techniques, measurement and feedback, and changing the
culture. Outlines the key features of these sections. Also outlines a
five‐stage process by which the framework can be used by the executive
management of any retail organization.</jats:p>