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  1. Mulindi, Hillary [Author]; Nyagaka, Hesborn N. [Author]; Cheruiyot, Kiplangat Josea [Author]; Onyango, Christine [Author]; Tiriongo, Samuel [Author]

    Analysis of drivers of customer satisfaction to inform customer centricity : banking sector perspectives

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    Nairobi: Kenya Bankers Association, April, 2024

    Published in: KBA Centre for Research on Financial Markets and Policy working paper series ; 2024,1

  2. Heinrich, Carlo Honoré [Author]; Lehrbass, Frank [Author]

    Digitale Transformation im Bankwesen : welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?

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    Essen: MA, Akademie Verlags- und Druck-Gesellschaft mbH, [2024]

    Published in: ifes Schriftenreihe ; 31