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Callcenter for Finance : das Special für die Finanzwirtschaft ; eine Sonderpublikation der Zeitschriften Geldinstitute, Versicherungsbetriebe

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München: av-news, 2008- ; Bad Wörishofen: Holzmann, anfangs / 2008 -

Published in: Geldinstitute - Versicherungsbetriebe
Effert, Detlef [Editor]; Wunder, Markus [Editor]

Dialog-Center-Lösungen für Banken : Strategien und Praxis - [1. Aufl.]

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Wiesbaden: Gabler, 2006
Bendel Larcher, Sylvia [Author]

Sprachliche Individualität in der Institution : Telefongespräche in der Bank und ihre individuelle Gestaltung

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Tübingen [u.a.]: Francke, 2007
Pfersich, Kai [Author]

Neustart Bank : Vertrauen, Fachkompetenz, Fairness ; ein Bauplan für Beratungsqualität - [1. Aufl]

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Köln: Bank-Verl. Medien, 2008
Effert, Detlef [Editor]

Ganzheitliche Beratung bei Banken : Modeerscheinung oder Erfolgskonzept? - [1. Aufl.]

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Wiesbaden: Betriebswirtschaftlicher Verlag Gabler, 2006
Siebert, Lars Michael [Author]

Das Direktbankgeschäft - [1. Auflage]

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Baden-Baden: Nomos Verlagsgesellschaft, 1998

Published in: Studien zum Bank- und Börsenrecht ; 41
Ziegler, Stephan [Editor]; Sohl, Michael [Other]

Moderner Bankvertrieb im Dienst des Kunden : neue Wege zu einem kundenzentrierten Marktauftritt - [1. Aufl.]

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Wiesbaden: Gabler, 2011
Bendorf, Michael [Author]

Bedingungen und Mechanismen des Wissenstransfers : Lehr- und Lern-Arrangements für die Kundenberatung in Banken - [1. Aufl.]

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Wiesbaden: Dt. Univ.-Verl., 2002

Published in: DUV ; Wirtschaftswissenschaft
Locarek-Junge, Hermann [Editor]; Walter, Bernhard [Other]

Banken im Wandel : Direktbanken und Direct Banking

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Berlin: Berlin-Verl. Spitz, 2000

Published in: Neue betriebswirtschaftliche Studienbücher ; 1800
Swoboda, Uwe C. [Editor]

Direct Banking : wie virtuelle Institute das Bankgeschäft revolutionieren - [1. Aufl.]

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Wiesbaden: Gabler, 2000
Neuberger, Doris [Author]

Direct banking : a demand pull and technology push innovation

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Rostock: Univ., Wirtschafts- und Sozialwiss. Fak., Lehrstuhl für Volkswirtschaftslehre, 1997

Published in: Thünen-series of applied economic theory ; 500
Neckermann, Susanne [Author]; Cueni, Reto [Author]; Frey, Bruno S. [Author]

Awards at work

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... to E-book (Volltext ; freely accessible)

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Mannheim: ZEW, 2012

Published in: Zentrum für Europäische Wirtschaftsforschung: ZEW discussion papers ; 2012,004
Haager, Stephanie [Author]

Negative affective states in customers service experience : investigating antecedents and mitigations

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... to E-book via Resolving system (Volltext ; freely accessible)

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Hohenheim, 2018

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