Media type: E-Article Title: How OpusCapita used internal RPA capabilities to offer services to clients Contributor: Hallikainen, Petri [Author]; Bekkhus, Riitta [Author]; Pan, Shan L. [Author] Published: 2018 Published in: MIS quarterly executive ; 17(2018), 1, Seite 41-52 Language: English Keywords: Workflow-Management-System ; Roboter ; Prozessmanagement ; Outsourcing ; Finnland ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access