ITIL 2011 at a Glance

Media type: Book
Title: ITIL 2011 at a Glance
Contributor: Long, John O. [Author]
imprint: New York, NY; Heidelberg [u.a.]: Springer, 2012
Published in: SpringerBriefs in Computer Science
Extent: 95 S.; Ill., graf. Darst
Language: English
ISBN: 9781461438960
RVK notation: SR 770 : IT-Services, IT infrastructure library
Keywords: IT infrastructure library 2011 Edition
Origination:
Footnote: Author: John O. Long (Raleigh, North Carolina, USA)
Description: "ITIL 2011 At a Glance" is an important update to the internationally-recognized ITIL best practices for IT Service Management. ITIL 2011 At a Glance provides graphical and textual memory joggers for the primary concepts of those best practices."--

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