Media type: Book Title: Customer-focused quality : what to do on Monday morning Contributor: Hinton, Tom [Author]; Schaeffer, Wini [Other]; Hinton, THomas [Other] Published: Englewood Cliffs, N.J [u.a.]: Prentice Hall, 1994 Extent: XIII, 273 S.; Ill Language: English ISBN: 013189630X RVK notation: QP 321 : Qualitätsmanagement Keywords: Customer service Quality control ; Consumer satisfaction ; Total quality management ; Customer services Origination: Footnote: Includes bibliographical references (p. 261-263) and index
Departmental Library DrePunct – open access area Shelf-mark: QP 321 H666 Item ID: 30423658 Status: Loanable