Media type: Book Title: Managing service quality Contributor: Clarke, Graham [Hrsg.] imprint: Bedford: IFS, 1990 Extent: 174 S.; graph. Darst Language: English ISBN: 1854230700 Keywords: Companies. Customer services. Management aspects ; Customer service++Management Origination: Footnote:
Departmental Library DrePunct – external stack Shelf-mark: 3039.4.0712 Item ID: 10174610 Status: Loanable, place order > Ordering possible ‒ please log in Delivery expected: 4 - 7 days after order