Media type: E-Book Title: Proactive Customer Service Performance : Relationships With Individual, Task, and Leadership Variables Contributor: Rank, Johannes [Author]; Carsten, Jeanne M. [Author]; Unger, Jens M. [Author]; Spector, Paul E. [Other] imprint: Konstanz: Bibliothek der Universität Konstanz, 2007 Extent: Online-Ressource Language: English Identifier: Origination: Footnote: Aus: Human Performance 20 (2007), 4, pp. 363-390 Access State: Open Access