Description:
The study developed six thematic dimensions, comprised of 37 indicators, to monitor market development for electronic communications and digital services in the Western Balkans economies and Turkey in relation to the requirements of the European Union. Many of the electronic commerce dimension indicators are largely related to Digital Economy and Society Index (DESI) information that had not previously been collected. Consequently information available for some indicators was limited. Progress will be required in future years to address the data gaps. Four economies provided 70 per cent or more of information relating to the 37 indicators. The remaining economies provided less than 50 per cent of required information. Amongst economies providing more than 70 per cent of required information Montenegro and Serbia achieved the highest proportion of indicators that met EU requirements.