Footnote:
Description based on print version record. - "CCL no. 430"--P. preceding t.p. - Includes bibliographical references
Description:
"Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today's leaders"--Resource description page.