Footnote:
Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments September 22, 2018 erstellt
Description:
Litigation against a bank is indicative of misconduct risk because it suggests a failure to process customer complaints (EBA, 2014). This study examines the relationship between certain features of banks and potential and actual misconduct based on a panel of complaints submitted to the Italian Ombudsman. We find that bank profits and financial health are strong determinants of potential and actual illegal behaviour, respectively. We control for the level of bank-client contentiousness at the national level and bank size and provide some implications for regulators