• Media type: E-Article
  • Title: Covid-19 is driving fear and greed in consumer behaviour and purchase pattern
  • Contributor: Satish, Kavya [Author]; Venkatesh, Abhishek [Author]; Manivannan, Anand Shankar Raja [Author]
  • Published: 2021
  • Published in: South Asian journal of marketing ; 2(2021), 2, Seite 113-129
  • Language: English
  • DOI: 10.1108/SAJM-03-2021-0028
  • Identifier:
  • Keywords: Consumer psychology ; Consumer behaviour ; Purchase pattern ; Fear and greed ; Anxiety ; COVID-19 ; Stockpiling ; Aufsatz in Zeitschrift
  • Origination:
  • Footnote:
  • Description: Purpose - This research aims to study the recent changes in consumer behaviour and purchase pattern during the Covid-19 pandemic. Covid-19 pandemic has forced consumers to stockpile, which has its own consequences. The article proposes the importance of "minimalism in consumption" to avoid greed in consumer behaviour. Design/methodology/approach - The data are collected from consumers across India using an online survey during the first lockdown from March 2020 to May 2020. A simple random sampling technique is used for data collection, and the collected data are analysed using SPSS version 26. Findings - The study states that there will be a shift in the purchase pattern of the consumers if lockdowns are imposed in the future or during any other crisis. However, at present, consumers have developed a stockpiling mentality fearing the unavailability of essentials. Research limitations/implications - Pandemic has stimulated a drastic change in consumer behaviour, which is a situational effect. Each crisis affects consumer behaviour in a different way. In this research, we have considered only fear, greed and anxiety in the light of Covid-19. On the other hand, the research intends to draw realistic conclusions based on consumers’ experiences during the lockdown. Practical implications - The study proposes solutions that will help marketers frame exclusive strategies for a future crisis. Analysing the change in consumer behaviour and the shift in purchase patterns will emphasize the importance of market research to know consumer expectations during a crisis situation in order to cater to their new demands. Social implications - Consumers who stockpile should realize the unavailability of goods to other consumers who are in need. They also have to understand the importance of "minimalism in consumption" during a crisis. Originality/value - The data are collected during the most taxing crisis, the Covid-19 pandemic. Data are collected at the peak time of the first wave of Covid-19 in India, during a major shift in consumers’ behaviour and purchase pattern. The article brings to the larger consciousness and also preaches a life lesson to all consumers to execute their responsibilities in consumption without over-demands and expectations.
  • Access State: Open Access
  • Rights information: Attribution (CC BY)