Media type: E-Article Title: Revisiting power messaging in service failures : pitfalls and proposed solutions Contributor: Antonetti, Paolo [Author]; Crisafulli, Benedetta [Author] Published: 2022 Published in: Psychology & marketing ; 39(2022), 11 vom: Nov., Seite 2072-2095 Language: English DOI: 10.1002/mar.21712 Identifier: Keywords: co-created recovery ; identification ; manipulative intent ; power messaging ; service failures ; skepticism ; underdog ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access