Footnote:
In: EDULEARN17: 9th Annual International Conference on Education and New Learning Technologies,” Barcelona (Spain). 3rd - 5th of July, 2017
Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments July 4, 2017 erstellt
Description:
This article applies the service science framework to education delivery at the university level. Educational programs are viewed as complex educational service systems that co-produce value for a variety of stakeholders. We introduce the Service Science Canvas, which is later adapted for the education industry and a specific case of an entrepreneurship program at a technological university in the United States. The Service Science Canvas highlights the common elements and principles of service systems