Footnote:
In: Sotavento, No. 19, 2012
Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments March 14, 2012 erstellt
Description:
This research paper intends to analyze the key dimensions more related to the perception among professors about the success in university educational service. From the thorough examination of the different parts of the study and empirical collected information, some relevant conclusions were obtained that contribute to complement the design and implementation of improvement lines in the current quality strategies in the college educational level, in particular from the perspective of the college faculty. We adjust previous information such as the adaptation of servqual and servqualing scales made previously on students. Multivariable statistical analysis was used (multiple regression and factorial reduction) complemented with validity and reliability tests on SPSS software. One of the most important contributions from this research was to explore in the professors a quantitative instrument in order to support institutional strategic planning and continuous improvement of educational service