Media type: E-Article Title: Towards a lightweight framework for service management evaluation in SMEs Contributor: Feversani, Daniela Patricia [VerfasserIn]; Castro Martínez, María Valeria de [VerfasserIn]; Marcos, Esperanza [VerfasserIn]; Piattini, Mario [VerfasserIn]; Martín Peña, María Luz [VerfasserIn] imprint: 2023 Published in: Information systems and e-business management ; 21(2023), 1 vom: März, Seite 81-122 Language: English DOI: 10.1007/s10257-022-00576-1 ISSN: 1617-9854 Identifier: Keywords: ISO/IEC 33000 ; Maturity model ; Process reference model ; Service management ; Small and medium-sized enterprises (SME) ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access