Media type: E-Article Title: Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana Contributor: Chiguvi, Douglas [VerfasserIn] imprint: 2023 Published in: International Journal of Research in Business and Social Science ; 12(2023), 1 vom: Jan., Seite 57-71 Language: English DOI: 10.20525/ijrbs.v12i1.2283 ISSN: 2147-4478 Identifier: Keywords: Commercial banks ; e-customer services platforms ; customer satisfaction ; Customer services ; service quality ; digital banking platforms ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access