Media type: E-Book; Thesis Title: Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity Contributor: Gliem, Silvia [VerfasserIn]; Hipp, Christiane [Gutachter]; Brusch, Michael [Gutachter]; Albrecht, Eike [Gutachter] imprint: Cottbus: BTU Cottbus - Senftenberg, 2023 Extent: 1 Online-Ressource Language: English DOI: 10.26127/BTUOpen-6306 Identifier: Keywords: Hochschulschrift Origination: University thesis: Dissertation, Cottbus, BTU Cottbus - Senftenberg, 2022 Footnote: Access State: Open Access