Media type: E-Article Title: Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it Contributor: Danatzis, Ilias [Author]; Möller-Herm, Jana [Author] Published: 2023 Published in: Journal of service research ; 26(2023), 3 vom: Aug., Seite 459-475 Language: English DOI: 10.1177/10946705221150441 Identifier: Keywords: blame attributions ; COVID-19 pandemic ; customer misbehavior ; employee interventions ; frontline employees ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access