Media type: E-Article Title: Customer abuse and aggression as labour control among LGBT workers in low-wage services Contributor: Mills, Suzanne [VerfasserIn]; Owens, Benjamin [VerfasserIn] imprint: 2023 Published in: Work, employment and society ; 37(2023), 3 vom: Juni, Seite 776-793 Language: English DOI: 10.1177/09500170211045843 ISSN: 1469-8722 Identifier: Keywords: customer abuse ; discrimination ; gender ; heteronormativity ; labour control ; labour process theory ; LGBT ; service sector ; transgender ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access