Media type: E-Article Title: Importance of the perceived quality of touchpoints for customer journey analysis : evidence from the B2B sector Contributor: Koch, Christian [VerfasserIn]; Hartmann, Michael [VerfasserIn] imprint: 2023 Published in: Electronic commerce research ; 23(2023), 3 vom: Sept., Seite 1515-1538 Language: English DOI: 10.1007/s10660-022-09654-5 ISSN: 1572-9362 Identifier: Keywords: Customer journey ; Customer journey analysis ; Online buying intention ; Website quality ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access