Media type: E-Article Title: Smart speakers and customer experience in service contexts Contributor: Ruiz-Equihua, Daniel [VerfasserIn]; Romero, Jaime [VerfasserIn]; Casaló, Luis V. [VerfasserIn]; Loureiro, Sandra Maria Correia [VerfasserIn] imprint: 2023 Published in: Psychology & marketing ; 40(2023), 11 vom: Nov., Seite 2326-2340 Language: English DOI: 10.1002/mar.21907 ISSN: 1520-6793 Identifier: Keywords: artificial intelligence ; automated social presence ; customer experience ; customer responses ; mixed method approach ; psychological ownership ; smart speakers ; Aufsatz in Zeitschrift Origination: Footnote: Access State: Open Access