Media type: Book Title: The loyalty effect : the hidden force behind growth, profits, and lasting value Contributor: Reichheld, Frederick F. [Author]; Teal, Thomas [Other] imprint: Boston, Mass.: Harvard Business School Press, 1996 Extent: XII, 323 S; graph. Darst; 24 cm Language: English ISBN: 0875844480 RVK notation: QP 300 : Allgemeines Keywords: Kundendienst > Arbeitszufriedenheit > Loyalität Origination: Footnote: Dt. Ausg u.d.T.: Reichheld, Frederick F.: Der Loyalitäts-Effekt
Departmental Library DrePunct – stack Shelf-mark: 0496 14975 001 Item ID: 10263018 Status: Loanable, place order > Ordering possible ‒ please log in Delivery expected: 1 - 2 days after order