Contains:
I. Overview and background ; Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise
/ Pamela J. Hinds and Jeffrey Pfeffer
Includes bibliographical references and index
Critical evaluation of knowledge management practices
/ Marleen Huysman, Kirk de Wit
Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning
/ Bill Penuel, Andrew Cohen
II. Studies of expertise sharing in organizations ; Emergent expertise sharing in a new community
/ Geraldine Fitzpatrick
Sharing expertise: challenges for technical support
/ Volkmar Pipek, Joachim Hinrichs, Volker Wulf
Locating expertise: design issues for an expertise locator system
/ Kate Ehrlich
Who's there? The knowledge-mapping approximation project
/ Mark S. Ackerman ... [et al.]
Enabling communities of practice at EADS Airbus
/ Roland Haas, Wilfried Aulbur, Sunil Thakar
III. Exploring technology for sharing expertise ; Using a room metaphor to ease transitions in groupware
/ Saul Greenberg and Mark Roseman
NewsMate: Providing timely knowledge to mobile and distributed news journalists
/ Henrik Fagrell
Supporting informal communities of practice within organization
/ R.T. Jim Eales
Knowledge communities: online environments for supporting knowledge management and its social context
/ Thomas Erickson, Wendy A. Kellogg
Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach
/ Dawit Yimam-Seid, Alfred Kobsa
Automated discovery and mapping of expertise
/ Mark Maybury, Ray D'Amore, David House
OWL: a system for the automated sharing of expertise
/ Frank Linton.