Media type: E-Book Title: Developing an effective internal customer service ethos Contributor: O'Riordan, Joanna [Author]; Humphreys, Peter C. [Author] Published: Dublin: Institute of Public Administration, 2003 Published in: Institute of Public Administration: CPMR discussion paper ; 24 Extent: Online-Ressource (41 S.); graph. Darst Language: English ISBN: 1902448952 Origination: Footnote: Access State: Open Access