Media type: E-Book; Conference Proceedings Title: 9th International Conference on Service Systems and Service Management (ICSSSM), 2012 : 2 - 4 July 2012, Shanghai, China ; proceedings Contributor: Chen, Jian [Other] Corporation: IEEE Systems, Man, and Cybernetics Society imprint: Piscataway, NJ: IEEE, 2012 Extent: Online-Ressource Language: English ISBN: 9781457720246; 1457720248; 1457720256; 9781457720253 Keywords: Business logistics Congresses ; Service industries Management Congresses ; Computer networks Management Congresses ; Konferenzschrift Origination: Footnote: Parallel als Druckausg. erschienen