• Media type: E-Book; Thesis
  • Title: Value activity monitoring
  • Contributor: Alencar Silva, Patrício de [Author]
  • imprint: Tilburg: Tilburg University, 2013
  • Published in: Center for Economic Research: Dissertation Series CentER ; 358
  • Extent: Online-Ressource (212 S.); graph. Darst
  • Language: English
  • ISBN: 9789056683597
  • Identifier:
  • Keywords: Dienstleistungsmanagement ; Bewertung ; Dienstleistungsqualität ; Umweltmanagement ; Beziehungsmarketing ; Graue Literatur ; Hochschulschrift
  • Origination:
  • University thesis: Zugl.: Tilburg, Univ., Diss., 2013
  • Footnote: Systemvoraussetzungen: Acrobat Reader
  • Description: The research reported in this thesis is about Service Monitoring. More specifically, this is an attempt to improve how this operation is designed nowadays. Service Monitoring is essential for the management of the modern Enterprise. To have a notion of the purpose and relevance of this work, it is worth to elaborate on some of the major research challenges in Service Management in general, which is part of a comprehensive research agenda in the field of Service-Oriented Computing (SOC).
  • Access State: Open Access