Media type: E-Article Title: Creating customer value through omnichannel service delivery: a study of the French insurance market Contributor: Dalla Pozza, Ilaria Published: Springer Science and Business Media LLC, 2024 Published in: Journal of Financial Services Marketing, 29 (2024) 2, Seite 392-405 Language: English DOI: 10.1057/s41264-023-00211-1 ISSN: 1479-1846; 1363-0539 Origination: Footnote: