Media type: E-Article Title: Multichannel integration along the customer journey: a systematic review and research agenda Contributor: Gao, Lily (Xuehui); Melero, Iguacel; Sese, F. Javier Published: Informa UK Limited, 2020 Published in: The Service Industries Journal, 40 (2020) 15-16, Seite 1087-1118 Language: English DOI: 10.1080/02642069.2019.1652600 ISSN: 0264-2069; 1743-9507 Origination: Footnote: